Online Banking with Pinnacle Bank is convenience you can bank on. Online Banking provides secure access to your account when you want it. From your office or home you can check balances, transfer funds and much more. It's safe, easy and convenient.

Protecting Your Personal Information
In 2001, the Federal Financial Institutions Examination Council (FFIEC) issued guidance on Authentication in an Electronic Banking Environment (2001 Guidance).  In an FFIEC article entitled “Authentication in an Internet Banking Environment”, the 2001 Guidance focused on risk management controls necessary to authenticate the identity of retail and commercial customers accessing Internet-based financial services.

The article goes on to say that account fraud and identity theft are frequently the result of single-factor authentication (i.e. ID/password).  Since it was determined that single-factor authentication was inadequate, multi-factor authentication, layered security, or other controls reasonably calculated to mitigate those risks should be implemented.

We are committed to protecting the confidentiality of your personal information.  As part of this effort, effective May 1, 2008, we enhanced the security of the bank’s website by introducing a new login process for our customers. You will be asked to select a site image and login phrase for your Internet Banking account.  This site image and login phrase will be displayed each time you access your account in the future.  When you see this image, you’ll know you are on the authentic pinnaclebancshares.com website.

Pre-registration
Pinnacle Bank customers will be required to register the following items the first time they enter the web site:

Enter a Username
Answers to canned questions (i.e. Mother’s maiden name)
Select a Login phrase
Select an image used for identification
A persistent cookie will be set on the registering PC’s browser.

Post-registration
Upon accessing the bank’s web site, the customer will be:

• Prompted to enter their username
• The system will check for set persistent cookies on the customer’s browser. If the persistent cookie is not found, the system will prompt the customer  with additional security questions and answers that the customer specified during registration.

If you have any questions regarding this enhancement, please contact our Internet Banking Customer Representative at 1-866-891-5331

Are you a current TeleBanc service user? If so, you can skip the Online Application and use your TeleBanc password (PIN number). Follow these steps:

• Go to First Time User.
• Type in your primary account number where it asks for "User Code."
• Type in your TeleBanc password (PIN number). Follow the instructions to create a new 6-digit alphanumeric Online Banking password.

Not currently using TeleBanc or Online Banking? If not, follow these steps:

• Email us at: intbanking@pinnaclebanc.com
• Or, stop in one of our Pinnacle Bank locations
• Or, call 1-866-891-5331

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Top 10 Reasons to Use Pinnacle Bank's Bill Paying Service

• It's faster and easier than writing checks.
• Schedule payments in advance and leave yourself more time to relax and enjoy life without having to think about whether or not you paid your bills.
• Your online payments don't require postage.
• Schedule recurring payments instead of taking time each month to sit down and pay the same bills month after month.
• Export account information into Quicken© or Microsoft Money© instead of writing the information into your checkbook.
• Stop licking the glue on all those payment envelopes.
• With just a few clicks of the mouse, you can view your payment history without having to shuffle through old check registers.
• Add new merchants to your payment list with no additional paperwork.
• Pay your bills from up to two Pinnacle Bank accounts.
• Bill Payer is available anytime online at pinnaclebanc.com.